Shipping Policy

Thank you for shopping at Miraad Store!
This Shipping Policy explains how your orders are processed, shipped, and delivered across the UAE.

1. Delivery Areas

We deliver to all Emirates of the UAE, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

2. Delivery Time

Standard Delivery (UAE):

  • 2–5 business days

  • Delivery time may vary during sales, holidays, or high-order periods.

Cash on Delivery (COD):

  • Available across UAE

  • Orders may take an additional 1 business day for processing

3. Shipping Fees

  • Standard Delivery Fee: AED [Your Fee]

  • Cash on Delivery Fee (if applicable): AED [Your Fee]

(If you offer free delivery, I can rewrite it.)

4. Order Processing

  • Orders are processed within 24–48 hours

  • You will receive a confirmation email or WhatsApp message once your order is shipped

  • If any item is out of stock, our team will contact you

5. Delivery Attempts

Our courier will make 2 delivery attempts.
If the customer is unreachable or refuses the order, it may be returned to us.

6. Incorrect Address

If the delivery fails due to:

  • Wrong address

  • Missing information

  • Customer not available

The customer may be responsible for additional delivery charges.

7. Tracking Your Order

You will receive a tracking link via:

  • Email

  • WhatsApp

  • SMS (if provided)

Some courier partners may update tracking within 24–48 hours.

8. Damaged or Missing Items

If your order arrives:

  • Damaged

  • Incorrect

  • Missing items

Please contact us within 24 hours with:

  • Order number

  • Photos/video of the package

We will resolve the issue immediately.