Refund policy

Thank you for shopping at Miraad Store.
Your satisfaction is our top priority. Please read our refund and return rules carefully.

1. Eligibility for Returns

Aap product ko sirf in cases mein return kar sakte ho:

  • Product damaged ho

  • Product defective ho

  • Wrong item receive ho

  • Product missing ho

Note:
Hygiene-related items, personal care, undergarments, etc. return or refund nahi hotay due to health & safety reasons.

2. Return Time Window

Return request aapko 24–48 hours ke andar create karni hogi jab aap order receive karte ho.
Iske baad returns accept nahi kiye jaate.

3. Return Conditions

Return accept hone ke liye:

  • Product unused hona chahiye

  • Original packaging, tags aur accessories saath hon

  • Damage ka clear video proof delivery ke waqt record kiya hua hona zaroori hai

Agar proof nahi diya jata, claim reject ho sakta hai.

4. Refund Method

Approved returns ke liye refund iss tarah diya jata hai:

  • Store Credit / Coupon (preferred & fastest option)

  • Kisi case mein special approval par bank transfer (3–10 business days)

Cash on Delivery (COD) charges refundable nahi hotay.

5. No Refund / No Return Cases

Neeche walay cases mein refund/return possible nahi:

  • Customer ko item pasand nahi aaya

  • Size/color change request (unless we shipped wrong item)

  • Customer ne product damage kiya ho

  • Late return request (48 hours ke baad)

  • Clearance / Sale items

6. Order Cancellation

  • Order sirf 1 hour ke andar cancel kiya ja sakta hai

  • Agar order ship ho chuka ho toh cancellation possible nahi

  • Refusal on delivery par 2-way courier charges customer ko dene honge

7. Damaged / Wrong Product Claims

Agar aapko:

  • Broken item

  • Wrong product

  • Missing product

receive ho — toh humein yeh provide karein:

  • Order number

  • Package opening video

  • Product ki clear images